Published: January 3, 2022
North End Teleservices, LLC (NET) recently announced the organization’s president and chief executive officer, Carmen Tapio, was named to the 2021 Forbes Next 1000, a list of “inspiring entrepreneurs and small business leaders—many from diverse, underrepresented communities—who are redefining what it means to build and run a business amid the new normal,” according to Forbes.
“As we enter another pandemic year, entrepreneurs and small business owners are finding new ways to thrive amidst ever-uncertain circumstances,” said Maneet Ahuja, senior editor, Forbes. “The fourth and final class of Next 1000 entrepreneurial heroes is writing the playbook for not only achieving financial recovery but speeding past it. These sole proprietors, self-funded shops and pre-revenue startups are proving that – through resolve, hard work, and solid planning – anything is possible.”
Tapio said the organization’s philosophy of “taking a holistic view of everyone we employ; not only by helping them to create a vision for their lives and what is possible, but also by helping them to achieve it,” is key to her team’s success.
Such an approach has produced dividends. In 2021, North End Teleservices was identified as No. 6654 on Growjo’s list of fastest-growing organizations in the world. NET was also named No. 754 on the 2021 Inc. 5000 list of fastest-growing, privately held organizations in the U.S.
“As the nation’s more than 30 million small business owners recover from the global pandemic, many have seen their survival threatened yet again by a surge in Covid-19 cases. While many businesses have experienced losses in revenue and are being forced to reduce hourly pay yet again, the honorees have remained resilient and resolved to keep their businesses afloat,” Forbes Next 1000 editors noted in a September press release.
Resiliency and innovation, Tapio said, have helped North End Teleservices “speed past adversity” created by the pandemic.
“We have been very intentional about growth during economic uncertainty and have remained open, flexible and innovative throughout the pandemic. We pivoted, expanded and created new service solutions and grew by being a part of the recovery,” she said.
Tapio added, “It is such an honor to be included in this year’s Forbes Next 1000. Congratulations, to all of the honorees, and thank you to Forbes for recognizing so many incredible visionaries.”
The Forbes Next 1000 list, presented by Square, spotlights a total of 1,000 entrepreneurs who are announced each quarter in installments of 250 standouts.
About North End Teleservices:
North End Teleservices, LLC (NET) is an omnichannel global provider of outsourced contact center services to government and commercial sectors. The company is committed to creating jobs and changing lives. North End Teleservices is a certified woman-owned, minority-owned, HUBZone and Enterprise Zone business that serves as an extension of its clients’ brands and service delivery model. Working with small and large B2B, B2C and government agencies, NET customizes contact center operations to meet every client’s specific needs.
Source: NET Press Release
Welcome Veta Jeffery, CEO of Greater Omaha Chamber of Commerce
Revive Magazine asked some leaders to share their thoughts about the Chambers new CEO and to provide an official welcome to Omaha for Mrs. Veta Jeffery, her husband, Tony and daughter, Toni. Jeffery officially started her new role in May of 2022.
Superintendent of Omaha Public Schools
We welcome Veta to this extraordinary community. The promise of Omaha is fundamental to the success of our students and we look forward to supporting her and the vision of the Omaha Chamber for all who call Omaha home.
President of Omaha City Council
Omaha City Council President Pete Festersen met Jeffery during her first chamber of commerce board of directors meeting and was very impressed.
“We discussed the huge opportunity that exists right now to address economic development in North and South Omaha. She has a lot of experience with diversity, inclusion and ARPA fund distribution and I am excited to work with her on those issues. Great things happen when business, government and philanthropy work together.”
CEO of Boys and Girls Clubs of the Midlands
“I am excited about Veta Jeffery’s leadership she will bring to the Omaha community. I am looking forward to her leveraging her local, statewide, and federal relationships and experience with internships and recruitment of diverse talent to continue the Omaha community on a path towards success.”
President of North Omaha Neighborhood Alliance
“Extending a heartfelt welcome to CEO/President Veta Jeffery and her family to Omaha. I am excited to see the ideas and programs Mrs. Jeffery’s will bring to the Omaha market and look forward to working with her to ensure there is an intentional focus on economic and business development in North Omaha.”
Dr. Viv Ewing
President & CEO Childrens Square
“Veta Jeffery is a brilliant business and community leader with deep experience in economic development. She will be a tremendous asset to the OMAHA community. I look forward to her leading a transformation for the city in economic development and engaging young professionals.”
Deputy Chief, Diversity and Inclusion, City of Omaha
“Veta Jeffery is exactly what Omaha needs right now; an accomplished, visionary, strategic woman to continue the unprecedented economic development growth of our region. I’m ecstatic that she is a DEI subject-matter-expert, and I look forward to helping her and the family to get acclimated to the City of Omaha!”
Special Projects and VEC Manager, Empowerment Network
“I would say that with the announcement of the new CEO it shows that Omaha is moving in the right direction. Circling back to the brain drain it shows that Omaha is being intentional about seeking out talent and diversity. I am excited about what is happening in my city.”
Thomas Warren, Sr.,
Chief of Staff, Mayor’s Office
“The appointment of Veta Jeffery as President/CEO of the Omaha Chamber of Commerce (OCC) is historic and monumental. The OCC serves as a catalyst for business development and economic growth in the City of Omaha and the metropolitan area. Ms Jeffrey’s background and experience are aligned with the area’s priorities and needs, talent recruitment and retention, workforce development and increasing diversity through hiring and training initiatives.”
“The City of Omaha and OCC benefit from having the support of a very generous donor/philanthropic community. Ms Jeffery’s skills as a convener will enable her to facilitate public/private partnerships and continue the positive trajectory of our local economy.”
Douglas County Commissioner
“I grew up in the St. Louis metro area and her tenure there prepares her to step in and build a business climate that inclusively creates jobs and develop small and big businesses.”
“It’s refreshing to see that the chamber has hired a black woman to take its organization into the future, bringing her years of experience to Omaha from St. Louis. I look forward to meeting and working with her in the near future.”
Manager of Community Relations, Metropolitan Community College
This is a serious step towards creating a business community that will become even more intentional when it comes to diversify and inclusion…the Greater Omaha Chamber is key in leading the business community to help strengthen minority and small businesses for start up and escalation. We welcome the new CEO Veta Jeffery Greater Omaha Chamber of Commerce to this place we call the “Good Life”! We look forward to having the conversations around the alignment Skill training and Associates Degrees that will support Businesses in the Greater Omaha area.
In my opinion strength of a progressive City is how it uses culture and diversity as a strength when it comes to creating vibrant places to live work and place, it becomes very important and I believe right thing to do…The future of the Greater Omaha area is full of Hope and Opportunities!
I was excited when I heard Veta Jeffery was selected to serve as the next President and CEO of the Greater Omaha Chamber. She is the first woman and first person of color to serve in this role.
It’s inspiring to see Black women getting opportunities to serve in leadership roles. I am sure she will do an amazing job taking the chamber to the next level.
Deputy Chief, Omaha Police Department
“I was excited when I heard Veta Jeffery was selected to serve as the next President and CEO of the Greater Omaha Chamber. She is the first woman and first person of color to serve in this role.”
“It’s inspiring to see Black women getting opportunities to serve in leadership roles. I am sure she will do an amazing job taking the chamber to the next level.”
CEO of North End Teleservices
Veta Jefferey from a leadership perspective is best characterized by strategic development, broad consensus building and convening public and private stakeholders to achieve business, economic and community outcomes. Her approach and achievements in city government, the financial sector and economic development transfer and align with the innovative, impactful and collaborator leader we sought to be the CEO and President of the Greater Omaha Chamber.
Notable of her many achievements Ms. Jeffrey was appointed by the Governor of Missouri to help bring back and rebuild Ferguson and the business community after the riots.
Ms. Jeffrey brought together public and private partnerships to work together on creating plans and bringing about outcomes. Her ability to do that in a divided community is impressive.
The committee consisted of diverse leaders and was chaired by Leslie Andersen, CEO of i3 Bank, and includes Carmen Tapio, CEO of North End Teleservices, LLC, Mindy Simon, CIO of ConAgra, Clark Lauritzen, Chairman and President of First National Bank of Omaha and Mogens Bay, retired CEO of Valmont. The selection committee was assisted by Korn Ferry, a worldwide leader in executive search.
We worked tirelessly, vetting all candidates and coming to a unanimous and enthusiastic conclusion that Veta Jeffery is the best choice and person to lead the Greater Omaha Chamber of Commerce and to bring further transformational change.
Welcome to Omaha Veta Jeffery and family.
David Pollock launches Code Black to bring people of color into tech
Published: January 20, 2022
David Pollock is on a mission. Driven by purpose and a clear vision to see his beloved community empowered, David is helping to bring African-Americans and people of color further into the tech industries.
To accomplish his goal, David has launched Code Black, a non-profit organization focused on fostering collaboration and sponsorship between Black and Latinx who are emerging and experienced professionals in technology.
He launched the organization in the midst of the pandemic which is a great example of his commitment to the cause. He reached out to professionals in the industry and other leaders in the community to make sure he was creating something that would be of value to others.
Pollock did the work necessary to build a solid foundation. After years of preparation, he stepped out in faith to make it a reality.
While others pulled back during the pandemic, he continued to push forward. He is also a strong believer in collaboration and team work. Others have joined in to support him with his mission. It’s a beautiful thing to see, preparation meet opportunity.
David not only believes in the importance of education, he is leading by example in that area as well. David obtained his master’s in Organizational Leadership from Bellevue University.
He is also able to speak the language of those he seeks to see empowered. David’s tech experience and certifications consist of in IBM Cognitive Analytics (Chatbot), Grow with Google (app development), Drone software developer, Software: Airsim – Unreal Engine 4 – Watson Image Classification system, Languages: Java, C++ and Python.
Before starting Code Black, David worked 3 ½ years as a Fatherhood Coordinator and 4 ½ years as a college success advisor for students of color. These experiences allowed him to gain additional insights on how he could better serve his own community.
After a successful career in coaching, mentoring and developing programs, David is now leading the way with others to create an organization where Black and Latinx in technology impact the very community that they live in. His initial focus is the State of Nebraska.
Most importantly, David is a dedicated husband and father. He and his wife are consistently engaged in work to improve their community and highly regarded in the areas of leadership development, career advancement, tech, diversity and inclusion and innovation.
David is available for community networking and for business collaboration. You can reach David at 402-515-8865 or firstname.lastname@example.org
Shavonne Washington-Krauth inaugural Director of Culture & Inclusion at Children’s Hospital
Published: January 19, 2022
Shavonne Washington-Krauth is the inaugural Culture and Inclusion Director for Children’s Hospital & Medical Center.
In mid-2018 Children’s Hospital & Medical Center began intensive conversations about their desire to do more focused and intentional work related to diversity and inclusion within the organization.
By July 2019, Children’s had hired its inaugural Culture and Inclusion Manager, Shavonne Washington-Krauth. Since that time, Children’s has been working to provide a more diverse and inclusive workplace experience for employees by focusing on programming, systems, and policy concepts.
They have also been working in the realm of creating a more inclusive experience for their patients and families. Due to the success and level of influence she was having in her role, Children’s promoted Shavonne to the Director of Culture and Inclusion one year after she joined the organization, and is now adding a new member to her team.
Children’s is proud of the progress made in the past 2 ½ years and looks forward to seeing how much more they will accomplish.
Ms. Washington-Krauth’s responsibilities include the creation and revision of systems, policies, opportunities, and environments in which everyone can not only work, but thrive at a more equitable rate without feeling excluded or marginalized.
She also leads the development and implementation of a culture, diversity, and inclusion strategic framework; supervision of six employee resource groups and serves as an advisor or subject matter expert on topics regarding the organization’s culture, diversity, and inclusion efforts.
Ms. Washington-Krauth holds a bachelor’s degree in exercise science, a master’s degree in health education, is a Prosci-certified Change Management Practitioner, and a trained Bridges Out of Poverty facilitator. Washington-Krauth is also a graduate of the Empowerment Network and BCT Partners’ Redefine the Game Institute.
Shavonne is dedicated and committed to the success of her community. She serves on the board of the Latino Center of the Midlands in South Omaha and Union for Contemporary Art in North Omaha.
She is a self-proclaimed “Air Force Brat” currently living in Omaha with her husband, two sons, two dogs, a fish, and three chickens.