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Published:  January 3, 2022

North End Teleservices, LLC (NET) recently announced the organization’s president and chief executive officer, Carmen Tapio, was named to the 2021 Forbes Next 1000, a list of “inspiring entrepreneurs and small business leaders—many from diverse, underrepresented communities—who are redefining what it means to build and run a business amid the new normal,” according to Forbes.

“As we enter another pandemic year, entrepreneurs and small business owners are finding new ways to thrive amidst ever-uncertain circumstances,” said Maneet Ahuja, senior editor, Forbes. “The fourth and final class of Next 1000 entrepreneurial heroes is writing the playbook for not only achieving financial recovery but speeding past it. These sole proprietors, self-funded shops and pre-revenue startups are proving that – through resolve, hard work, and solid planning – anything is possible.”

Tapio said the organization’s philosophy of “taking a holistic view of everyone we employ; not only by helping them to create a vision for their lives and what is possible, but also by helping them to achieve it,” is key to her team’s success.

Such an approach has produced dividends. In 2021, North End Teleservices was identified as No. 6654 on Growjo’s list of fastest-growing organizations in the world. NET was also named No. 754 on the 2021 Inc. 5000 list of fastest-growing, privately held organizations in the U.S.

“As the nation’s more than 30 million small business owners recover from the global pandemic, many have seen their survival threatened yet again by a surge in Covid-19 cases. While many businesses have experienced losses in revenue and are being forced to reduce hourly pay yet again, the honorees have remained resilient and resolved to keep their businesses afloat,” Forbes Next 1000 editors noted in a September press release.

Resiliency and innovation, Tapio said, have helped North End Teleservices “speed past adversity” created by the pandemic.

“We have been very intentional about growth during economic uncertainty and have remained open, flexible and innovative throughout the pandemic. We pivoted, expanded and created new service solutions and grew by being a part of the recovery,” she said.

Tapio added, “It is such an honor to be included in this year’s Forbes Next 1000. Congratulations, to all of the honorees, and thank you to Forbes for recognizing so many incredible visionaries.”

The Forbes Next 1000 list, presented by Square, spotlights a total of 1,000 entrepreneurs who are announced each quarter in installments of 250 standouts.

About North End Teleservices:
North End Teleservices, LLC (NET) is an omnichannel global provider of outsourced contact center services to government and commercial sectors. The company is committed to creating jobs and changing lives. North End Teleservices is a certified woman-owned, minority-owned, HUBZone and Enterprise Zone business that serves as an extension of its clients’ brands and service delivery model. Working with small and large B2B, B2C and government agencies, NET customizes contact center operations to meet every client’s specific needs.

Source:  NET Press Release

 

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Shavonne Washington-Krauth inaugural Director of Culture & Inclusion at Children’s Hospital

Published:  January 19, 2022

Shavonne Washington-Krauth is the inaugural Culture and Inclusion Director for Children’s Hospital & Medical Center.

In mid-2018 Children’s Hospital & Medical Center began intensive conversations about their desire to do more focused and intentional work related to diversity and inclusion within the organization.

By July 2019, Children’s had hired its inaugural Culture and Inclusion Manager, Shavonne Washington-Krauth. Since that time, Children’s has been working to provide a more diverse and inclusive workplace experience for employees by focusing on programming, systems, and policy concepts.

They have also been working in the realm of creating a more inclusive experience for their patients and families. Due to the success and level of influence she was having in her role, Children’s promoted Shavonne to the Director of Culture and Inclusion one year after she joined the organization, and is now adding a new member to her team.

Children’s is proud of the progress made in the past 2 ½ years and looks forward to seeing how much more they will accomplish.

Ms. Washington-Krauth’s responsibilities include the creation and revision of systems, policies, opportunities, and environments in which everyone can not only work, but thrive at a more equitable rate without feeling excluded or marginalized.

She also leads the development and implementation of a culture, diversity, and inclusion strategic framework; supervision of six employee resource groups and serves as an advisor or subject matter expert on topics regarding the organization’s culture, diversity, and inclusion efforts.

Ms. Washington-Krauth holds a bachelor’s degree in exercise science, a master’s degree in health education, is a Prosci-certified Change Management Practitioner, and a trained Bridges Out of Poverty facilitator.  Washington-Krauth is also a graduate of the Empowerment Network and BCT Partners’ Redefine the Game Institute.

She is a self-proclaimed “Air Force Brat” currently living in Omaha with her husband, two sons, two dogs, a fish, and three chickens.

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Redefine the Game celebrates completion of 3 cohorts and launch of the 4th

In 2021, The Empowerment Network and BCT Partners completed the 3rd and started the 4th Cohort of the nationally recognized Redefine the Game Institute.

A graduation ceremony for the 2nd and 3rd cohorts was held in June of 2021. The 4th cohort held its first class in November 2021 and will finish in September 2022.

Launched in 2018, by the Empowerment Network, BCT Partners and WDB Resultants, Redefine the Game is a highly interactive, career advancement and leadership development program.

It brings together African-American professionals from all sectors and engages them in a year long development experience which helps them to prepare for the next phase of their career.

Participants have the opportunity to rediscover their passions, purpose and ground themselves by reviewing their core values. From there they complete an assessment which helps them to understand how they make decisions, ways to interact with others more effectively and provides insights on how to use their strengths to maximize individual and collective work.

Over the period of the program, the class walks through the ten game changing strategies identified in the best selling book, Black Faces in White Places, written by Dr. Randal Pinkett and Dr. Jeffrey Robinson.

Pinkett and Robinson co-facilitate Redefine the Game, along with Willie Barney of the Empowerment Network and WDB Resultants and Damita Byrd with BCT Partners. Barney and Byrd worked together to develop the vision for the the cohort program and partnered with Pinkett and Robinson to bring it to reality.

It has made a measurable impact after just three cohorts. Over 40 corporations, businesses and organizations have sent employees through the program.

“We had thought about creating a course based on our book, but didn’t get around to doing it,” said Pinkett. “Then, Willie and Damita came to us with the vision and made it happen in a very short amount of time. Now, corporations and organizations across the country are inquiring about RTG.”

Including this cohort, 125 Black professionals and community leaders in Omaha will have participated. Of those who have completed the course, 70% have been promoted on their job.

“They were already doing great work and now have earned advancement and leadership opportunities through their own abilities, relationship building and utilization of their unique skill set,” said Barney.

“Alumni tell us that RTG helps provide them with an edge and the insights they need to better navigate their environments successfully,” added Byrd.

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Shawntal Mallory makes history as first Director of Nebraska Legal Diversity Council

Published:  January 8, 2022

Shawntal M. Mallory was recently announced as the first Executive Director of the Nebraska Legal Diversity Council, a newly formed nonprofit organization aiming to increase and support diversity in the practice of law and law school matriculation in Nebraska.

“I am optimistic and excited about this timely opportunity to partner with so many entities within the Nebraska legal community to formalize and flourish our efforts toward greater diversity, equity, inclusion, justice and access in our beloved profession,” said Mallory.

Shawntal is a native of Omaha, Nebraska. She was educated at Creighton University and Creighton University School of Law where she received her Bachelor of Arts in Communication Studies and her Juris Doctorate, respectively.

A licensed attorney, over the course of her fifteen-year practice, she has specialized in adoption, juvenile, family, and employment law while serving in nonprofit executive positions as general counsel and in human resources.   Mallory also serves as an adjunct Law Professor at Creighton Law School teaching a Race & Law course she developed.

She is a highly sought after and featured speaker, trainer, coach and consultant on issues of diversity, equity, inclusion, access, justice and belonging.   Shawntal is certified in Nonprofit Executive Leadership and Leading Equity & Inclusion in Organizations through Northwestern University.

She is dedicated to continuous education, life-long learning and serves as an inspiring mentor to many.  Mallory is the co-founder of the Nebraska Association of African American HR Professionals, an Inclusive Communities LeadDIVERSITY Advocate and a graduate of Leadership Omaha Class 31.  Shawntal serves on the Boards of Inclusive Communities and Lamp Rynearson and is a Douglas County Sheriff’s Office Commissioner.

Mallory is committed to her community serving in a variety of roles.  She is an active community volunteer, a member of Delta Sigma Theta Sorority, Inc., and attends Salem Baptist Church. She has earned a number of awards including, the 2009 TOYO recipient and the 2021 Nebraska State Bar Association Diversity Award.

Shawntal’s favorite role is mom to her two sons.

Mallory had this to say about her new role with the Nebraska Legal Diversity Council:

“I am so thankful for the confidence of the Board and I look forward to leading this new organization in this important work.”

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