Published: January 3, 2022
North End Teleservices, LLC (NET) recently announced the organization’s president and chief executive officer, Carmen Tapio, was named to the 2021 Forbes Next 1000, a list of “inspiring entrepreneurs and small business leaders—many from diverse, underrepresented communities—who are redefining what it means to build and run a business amid the new normal,” according to Forbes.
“As we enter another pandemic year, entrepreneurs and small business owners are finding new ways to thrive amidst ever-uncertain circumstances,” said Maneet Ahuja, senior editor, Forbes. “The fourth and final class of Next 1000 entrepreneurial heroes is writing the playbook for not only achieving financial recovery but speeding past it. These sole proprietors, self-funded shops and pre-revenue startups are proving that – through resolve, hard work, and solid planning – anything is possible.”
Tapio said the organization’s philosophy of “taking a holistic view of everyone we employ; not only by helping them to create a vision for their lives and what is possible, but also by helping them to achieve it,” is key to her team’s success.
Such an approach has produced dividends. In 2021, North End Teleservices was identified as No. 6654 on Growjo’s list of fastest-growing organizations in the world. NET was also named No. 754 on the 2021 Inc. 5000 list of fastest-growing, privately held organizations in the U.S.
“As the nation’s more than 30 million small business owners recover from the global pandemic, many have seen their survival threatened yet again by a surge in Covid-19 cases. While many businesses have experienced losses in revenue and are being forced to reduce hourly pay yet again, the honorees have remained resilient and resolved to keep their businesses afloat,” Forbes Next 1000 editors noted in a September press release.
Resiliency and innovation, Tapio said, have helped North End Teleservices “speed past adversity” created by the pandemic.
“We have been very intentional about growth during economic uncertainty and have remained open, flexible and innovative throughout the pandemic. We pivoted, expanded and created new service solutions and grew by being a part of the recovery,” she said.
Tapio added, “It is such an honor to be included in this year’s Forbes Next 1000. Congratulations, to all of the honorees, and thank you to Forbes for recognizing so many incredible visionaries.”
The Forbes Next 1000 list, presented by Square, spotlights a total of 1,000 entrepreneurs who are announced each quarter in installments of 250 standouts.
About North End Teleservices:
North End Teleservices, LLC (NET) is an omnichannel global provider of outsourced contact center services to government and commercial sectors. The company is committed to creating jobs and changing lives. North End Teleservices is a certified woman-owned, minority-owned, HUBZone and Enterprise Zone business that serves as an extension of its clients’ brands and service delivery model. Working with small and large B2B, B2C and government agencies, NET customizes contact center operations to meet every client’s specific needs.
Source: NET Press Release
David Pollock launches Code Black to bring people of color into tech
Published: January 20, 2022
David Pollock is on a mission. Driven by purpose and a clear vision to see his beloved community empowered, David is helping to bring African-Americans and people of color further into the tech industries.
To accomplish his goal, David has launched Code Black, a non-profit organization focused on fostering collaboration and sponsorship between Black and Latinx who are emerging and experienced professionals in technology.
He launched the organization in the midst of the pandemic which is a great example of his commitment to the cause. He reached out to professionals in the industry and other leaders in the community to make sure he was creating something that would be of value to others.
Pollock did the work necessary to build a solid foundation. After years of preparation, he stepped out in faith to make it a reality.
While others pulled back during the pandemic, he continued to push forward. He is also a strong believer in collaboration and team work. Others have joined in to support him with his mission. It’s a beautiful thing to see, preparation meet opportunity.
David not only believes in the importance of education, he is leading by example in that area as well. David obtained his master’s in Organizational Leadership from Bellevue University.
He is also able to speak the language of those he seeks to see empowered. David’s tech experience and certifications consist of in IBM Cognitive Analytics (Chatbot), Grow with Google (app development), Drone software developer, Software: Airsim – Unreal Engine 4 – Watson Image Classification system, Languages: Java, C++ and Python.
Before starting Code Black, David worked 3 ½ years as a Fatherhood Coordinator and 4 ½ years as a college success advisor for students of color. These experiences allowed him to gain additional insights on how he could better serve his own community.
After a successful career in coaching, mentoring and developing programs, David is now leading the way with others to create an organization where Black and Latinx in technology impact the very community that they live in. His initial focus is the State of Nebraska.
Most importantly, David is a dedicated husband and father. He and his wife are consistently engaged in work to improve their community and highly regarded in the areas of leadership development, career advancement, tech, diversity and inclusion and innovation.
David is available for community networking and for business collaboration. You can reach David at 402-515-8865 or firstname.lastname@example.org
Shavonne Washington-Krauth inaugural Director of Culture & Inclusion at Children’s Hospital
Published: January 19, 2022
Shavonne Washington-Krauth is the inaugural Culture and Inclusion Director for Children’s Hospital & Medical Center.
In mid-2018 Children’s Hospital & Medical Center began intensive conversations about their desire to do more focused and intentional work related to diversity and inclusion within the organization.
By July 2019, Children’s had hired its inaugural Culture and Inclusion Manager, Shavonne Washington-Krauth. Since that time, Children’s has been working to provide a more diverse and inclusive workplace experience for employees by focusing on programming, systems, and policy concepts.
They have also been working in the realm of creating a more inclusive experience for their patients and families. Due to the success and level of influence she was having in her role, Children’s promoted Shavonne to the Director of Culture and Inclusion one year after she joined the organization, and is now adding a new member to her team.
Children’s is proud of the progress made in the past 2 ½ years and looks forward to seeing how much more they will accomplish.
Ms. Washington-Krauth’s responsibilities include the creation and revision of systems, policies, opportunities, and environments in which everyone can not only work, but thrive at a more equitable rate without feeling excluded or marginalized.
She also leads the development and implementation of a culture, diversity, and inclusion strategic framework; supervision of six employee resource groups and serves as an advisor or subject matter expert on topics regarding the organization’s culture, diversity, and inclusion efforts.
Ms. Washington-Krauth holds a bachelor’s degree in exercise science, a master’s degree in health education, is a Prosci-certified Change Management Practitioner, and a trained Bridges Out of Poverty facilitator. Washington-Krauth is also a graduate of the Empowerment Network and BCT Partners’ Redefine the Game Institute.
Shavonne is dedicated and committed to the success of her community. She serves on the board of the Latino Center of the Midlands in South Omaha and Union for Contemporary Art in North Omaha.
She is a self-proclaimed “Air Force Brat” currently living in Omaha with her husband, two sons, two dogs, a fish, and three chickens.
Redefine the Game celebrates graduation of 3 cohorts and launch of the 4th
In 2021, The Empowerment Network and BCT Partners completed the 3rd and started the 4th Cohort of the nationally recognized Redefine the Game Institute.
A graduation ceremony for the 2nd and 3rd cohorts was held in June of 2021. The 4th cohort held its first class in November 2021 and will finish in September 2022.
Launched in 2018, by the Empowerment Network, BCT Partners and WDB Resultants, Redefine the Game is a highly interactive, career advancement and leadership development program.
It brings together African-American professionals from all sectors and engages them in a year long development experience which helps them to prepare for the next phase of their career.
Participants have the opportunity to rediscover their passions, purpose and ground themselves by reviewing their core values. From there they complete an assessment which helps them to understand how they make decisions, ways to interact with others more effectively and provides insights on how to use their strengths to maximize individual and collective work.
Over the period of the program, the class walks through the ten game changing strategies identified in the best selling book, Black Faces in White Places, written by Dr. Randal Pinkett and Dr. Jeffrey Robinson.
Pinkett and Robinson co-facilitate Redefine the Game, along with Willie Barney of the Empowerment Network and WDB Resultants and Damita Byrd with BCT Partners. Barney and Byrd worked together to develop the vision for the the cohort program and partnered with Pinkett and Robinson to bring it to reality.
It has made a measurable impact after just three cohorts. Over 40 corporations, businesses and organizations have sent employees through the program.
“We had thought about creating a course based on our book, but didn’t get around to doing it,” said Pinkett. “Then, Willie and Damita came to us with the vision and made it happen in a very short amount of time. Now, corporations and organizations across the country are inquiring about RTG.”
Including this cohort, 125 Black professionals and community leaders in Omaha will have participated. Of those who have completed the course, 70% have been promoted on their job.
“They were already doing great work and now have earned advancement and leadership opportunities through their own abilities, relationship building and utilization of their unique skill set,” said Barney.
“Alumni tell us that RTG helps provide them with an edge and the insights they need to better navigate their environments successfully,” added Byrd.